Our Guarantee
1. All goods purchased from Takayu Temple are covered by our 7 day satisfaction guarantee. If for any reason you wish to return any goods you must contact us first.
2. A full refund shall be issued on receipt of the goods in new and complete condition. We cannot accept returns if the item has been opened and used/handled unless faulty. We reserve the right to deduct postage expenses.
3. You must return items within 7 days in a new and unused condition.
4. Where a product has a security seal or is shrink wrapped, a refund or exchange will not be given if the seal is broken
5. We reserve the right to levy a 10% restocking fee for all returns. This does not apply to broken or damaged items.
6. We will replace items that have manufacturers faults on receipt of the faulty goods.
7. Refunds will only be offered where a replacement is unavailable. Refunds are in the form of a credit to your account.
8. Herbs, Resins & Powders are non returnable.
Payment Options * Pay With Credit or Debit Cards Using PayPal 'No Account Needed Service' * Pay Using Paypal * Pay Via Bank Transfer * Pay Via eCheck Credit Card Payments We do not gather, store or process any credit card information, we use a 3rd party financial services provided by PayPal. For more information about the credit card payment process via PayPal, please visit www.paypal.com
Purchasing, Shipping & Returns 1. If we cancel any order we shall offer a refund to your account. 2. We shall attempt to fulfil all orders in accordance with our terms and conditions. 3. If we are unable to supply the product you will be issued a full refund. 4.We aim to ship all products within 2-14 business days, but no longer than 21 business days. If a situation arises that will delay your order in any way we will contact you by email. 5. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our control. 6. tems that are Missing or lost in the post will be replaced ie replacement product sent to you , after a period of 30 working days from posting for all other deliveries. 7. For items lost or gone missing in the Post we will require a signed confirmation form to be completed by the addressee of the parcel before we can consider a refund or replacement. 8. We will do our best to correct errors and omissions as quickly as possible after being notified of them. 9. Tracking numbers will be supplied for items over $50 only. 10. Any Parcels sent over the value of $50 by normal First Class Mail that do not arrive at the customers address or go missing in the post will only be refunded or replaced after confirmation of loss and after USPS,UPS or Royal Mail settlement for lost parcels. 11.Lost or Damaged Parcels: To claim for loss of a parcel you are required to contact their nearest USPS,UPS or Royal Mail Parcel Office and then you must complete our form(for will be email upon request) and include the contact name and address details for the local parcel office you enquired at. We will then file a claim against the parcel office. Damaged parcels please take a photo and keep the packaging then complete the form.
